Payment Gateway & RBI Compliance Standards

cancellation & refund policy.

This Cancellation and Refund Policy governs the purchase and utilization of digital in-app subscriptions, Pro memberships, and digital features offered in VayuStream Studio (com.vayustream.app), developed and operated by Addutech Inc.

Effective Date: October 1, 2026 • Last Updated: October 2026 • Entity: Addutech Inc.

Digital Delivery Instant Fulfillment Pro features unlocked immediately upon payment.

Cancellation Cancel Anytime 1-tap in-app cancellation with zero penalty fees.

Refund Window 7 Calendar Days For technical delivery errors or accidental charges.

Processing Time 5 – 7 Business Days Direct credit back to original UPI/Card/Bank source.

01. Nature of Products & Digital Services

VayuStream Studio provides creators with professional mobile live broadcasting tools, screen capture utilities, camera overlays, and RTMP multistreaming capabilities. Our monetized offerings include:

VayuStream Pro Monthly Membership: ₹199 / month (recurring monthly billing until cancelled).
VayuStream Pro Annual Membership: ₹1,788 / year (₹149/mo equivalent, billed annually).
Pro Entitlements: Permanent watermark removal, 4K 60FPS broadcast bitrate unlocking, custom stream overlays, multi-platform simulcasting (YouTube, Twitch, Custom RTMP), and priority stream encoding.

02. Shipping & Instant Digital Service Fulfillment

No Physical Shipment: All purchases made via VayuStream Studio or its affiliated checkout portals are 100% intangible digital software goods and services. No physical parcel, CD, or tangible merchandise will be dispatched.

Instant Automated Delivery: Immediately upon successful transaction authorization by our payment gateway partners (such as BillDesk, Google Play Billing, or authorized UPI aggregators), the user’s account is updated with Pro status on our backend, and the digital entitlements are unlocked automatically in real-time.

A digital confirmation receipt and invoice is sent to the creator's registered account email address within minutes of payment completion.

03. Subscription Cancellation Policy

We believe in complete transparency and creator autonomy. Creators may cancel their recurring subscription at any time without questions, penalties, or cancellation charges:

Method A: In-App 1-Tap Cancellation

Open VayuStream $\rightarrow$ Navigate to Settings $\rightarrow$ Tap Manage Subscription $\rightarrow$ Select Cancel Subscription. Your cancellation will be processed instantly.

Method B: Email Support Cancellation

Send an email from your registered account to contact@addutech.com with the subject line "Cancel Subscription". Our support team will process your request within 24 hours.

Effect of Cancellation: When you cancel your subscription, auto-renewal is terminated immediately. You will continue to have full, unrestricted access to all VayuStream Pro Studio features until the exact expiration date of your current prepaid billing cycle. No further deductions will be made from your payment method.

04. Refund Eligibility & Qualification Criteria

Because VayuStream delivers immediate access to digital streaming server bandwidth and proprietary encoder features, refunds are evaluated based on the following fair-use criteria:

Eligible for Full Refund:

Technical Failure / Non-Delivery: The payment was successfully debited from your bank or UPI account, but our server failed to activate your Pro status due to a network or technical error.
Duplicate Billing: You were charged multiple times for the exact same billing period due to payment gateway retry delays or browser duplicate submissions.
Accidental Subscription / Immediate Request: If you purchased a subscription by mistake and notify our support desk within 7 calendar days of the transaction date, provided you have not actively utilized the Pro watermark-free streaming bandwidth.

Not Eligible for Refund:

Requests submitted after more than 7 calendar days from the transaction date.
Accounts where substantial streaming broadcasts have already been conducted without watermarks during the active billing period.
Accounts terminated due to severe violations of our Terms of Service (e.g., streaming illegal broadcasts, pirated copyrighted content, or prohibited material).

05. Refund Processing Timelines & Payment Reversal

In strict compliance with Reserve Bank of India (RBI) Payment Aggregator and Payment Gateway directives:

1. Source Reversal: All approved refunds are automatically routed back to the original payment source used during the transaction (i.e. the originating UPI Virtual Payment Address (VPA), Bank Account via Net Banking, or Credit/Debit Card). We do not issue cash or third-party bank refunds.

2. Banking Turnaround Time: Once initiated by Addutech Inc., the refund is credited to your bank account within 5 to 7 business days (excluding bank holidays and weekends), subject to standard NPCI and banking clearing cycles.

3. ARN / RRN Reference: Upon refund initiation, our team will provide you with the payment gateway Refund Reference Number (RRN) or Acquirer Reference Number (ARN) for bank reconciliation.

06. Try Before You Buy — Free Tier & 4-Hour Ad Passes

To ensure creators are completely satisfied before making any financial commitment, VayuStream offers a 100% Free Tier. In addition, creators can unlock 4 Hours of Watermark-Free Clean Streaming without paying any money simply by completing 3 rewarded video ads in the app. We encourage all users to take advantage of this trial feature to test their broadcast performance before purchasing a Pro membership.

07. Billing Disputes, Support & Grievance Contact

For any billing inquiries, refund requests, or dispute resolutions, please contact our dedicated billing and compliance team:

Addutech Inc. — Billing & Merchant Compliance Desk

Application: VayuStream Studio (com.vayustream.app)

Support & Refund Email: contact@addutech.com

Official Business Portal: https://addutech.com

App Website: https://vayustream.addutech.com

Support SLA: All billing queries are acknowledged and resolved within 24 to 48 business hours.